Service terms of use

1. General

Article 1 (Purpose)

The purpose of these standard terms and conditions is to set forth various legal relationships and other related matters between the Company and the members in the members’ use of SandollCloud service (“SandollCloud”), which is the Font service offered by Sandoll Inc. (the “Company”).

Article 2 (Definition of Terms)

① The definitions of terms used in the standard terms and conditions are as follows.

1-1. Membership Subscription: it refers to a person intending to use SandollCloud (the “Client”) agreeing to the standard terms and conditions of use of SandollCloud and entering into the relevant contract with the Company. In case of membership subscription, the Client becomes a member of SandollCloud.

1-2. Membership Withdrawal: it refers to the member voluntarily ending or abandoning the legal relationships such as various rights and obligations, etc. arising from the execution of the standard terms and conditions of use of SandollCloud or SandollCloud service product standard terms and conditions on a permanent basis.

1-3. Member: Customers who have completed the registration process become members of SandollCloud, and those who have not completed the registration process are classified as non-members. Members are granted the right to use all services provided by SandollCloud, and are classified as individual, corporate/group, or student members based on the registration path and verification.

1-3. Paid Service: it refers to the Company’s service or product that can only be used when the member pays a certain amount to the Company. The details of Paid Service are provided in the relevant product’s purchase page.

1-4. SandollCloud: it refers to the Company’s unique service and brand for which Fonts and additional licenses can be used and purchased by wired and wireless means.

1-5. SandollCloud APP: it refers to, as the application program that must be installed in order to use the Font service offered by SandollCloud, the Company’s unique Font management program and brand produced and distributed by the Company for the purposes of log-in and log-out of the User Account and selection, deletion and management of Fonts.

1-6. User: it refers to an individual, corporation or group (the “User”) that uses the service. These standard terms and conditions are a legal license contract to be executed between the User and the Company and it sets for the scope and terms and conditions of use in relation to the Font’s copyright and the User’s license right.

1-7. Account: it refers to the unique information generated by the User for the purposes of identification of User, management, payment, and security, and it is used as the basic unit of the use of SandollCloud.

1-8. Font: it refers to enabling print types to be used for detailed expressions such as record, marks, and prints, etc. and it refers to the digital fonts in which mainly a form of information in print types is stored in digital data. In these standard terms and conditions, it means the Company’s unique digital Font product that is serviced and sold by the Company through SandollCloud.

1-10. SandollCloud Webfont: "Webfont" refers to the technology that displays fonts not originally installed on a computer through the internet in a web browser. It signifies the webfonts provided to users through SandollCloud's unique dynamic font bundling technology in the SandollCloud webfont service.

1-11. SandollCloud Web Font Service refers to the company's unique service and brand that provides fonts owned by the SandollCloud service to users in the form of web fonts through wired or wireless networks. In this context, "traffic" is defined as the amount of data transmitted over the network or the number of page views (PV) generated on the websites of clients who have implemented the service.

1-12. Additional License: it refers to the license right that needs to be additionally purchased from the Company where the User uses the Font for a usage other than the Basic License in his/her use of Font provided from SandollCloud. Depending on the usage and conditions, it can be purchased through SandollCloud or direct contracts with the Company.

1-9. Payment: it refers to paying the service amount to the Company by the payment method specified by the Company, in order to use the Paid Service offered by the Company.

1-10. Purchase: it refers to the member selecting the Paid Service to use and paying the consideration by the payment through the payment methods of the relevant Paid Service in order to enable the Company to accept the use of Paid Service and provide the Paid Service.

② The definitions of terms used in these standard terms and conditions shall be governed by those determined under the relevant laws and guidelines per service except those set forth under Article 2(1).

Article 3 (Effectiveness of Agreement)

① The standard terms and conditions become effective by the User, who desires to use the service, agreeing thereto. Where he/she clicks the “Consent” button during the process of Membership Subscription or Purchase, he/she shall be found to have sufficiently understood the details of standard terms and conditions and agreed to its application.

② Various provisions of these standard terms and conditions shall be applied in priority over the relevant provisions in the standard terms and conditions of use. Where there is a conflict between the definitions and details, etc. of the standard terms and conditions of use and these standard terms and conditions, the relevant provisions in these standard terms and conditions shall prevail.

2. Paid Service Contract

Article 4 (Conferring the License)

① The Company confers the right to use the Font provided through SandollCloud APP to the initial User, who received the right of license of Font, through SandollCloud’s process of Purchase and consent to the standard terms and conditions.

1-1. SandollCloud grants the right to use fonts on its software or web pages provided by the company to users who purchase font products from SandollCloud following the procedure stipulated in these terms.

1-2. SandollCloud grants the right to use the script called on the website to users who purchase webfont products from the SandollCloud webfont service following the procedure stipulated in these terms.

② This right is the right to use the Font provided through SandollCloud APP, and it is not a contract about the ownership right.

Article 5 (Copyright)

① All of the copyrights and intellectual property rights of the Font and all belongings included in SandollCloud are in the Company’s possession and protected by Korea’s Copyright Act, Design Protection Act, and international treaties on copyrights.

② In case of unauthorized use without undergoing the ordinary Purchase and license approval procedure, the relevant person shall bear civil and criminal liabilities based on the relevant laws.

③ In case of unauthorized extraction and distribution of fonts contained in SandollCloud shall bear civil and criminal liability based on the relevant laws.

④ If PDF files using SandollCloud fonts are used to allow font extraction rather than image form, they will be held liable for civil/criminal charges under the relevant laws and regulations.

Article 6 (Scope of Use of Basic License)

The right to use fonts granted under this Agreement shall be valid to all extent except for Article 14, "Where a Separate Contract is Required" paragraph 1. "Embedding purposes."

Article 7 (Type of Payment and Reference Date of Automatic Payment)

① Payment Type

The types of payment for products offered by SandollCloud are categorized into the annual expiry-type product and the monthly subscription product.

1-1. Annual expiry-type product: product that can be used for a year from the date of payment with the User making the payment in lump sum through a selected payment method

1-2. Monthly subscription product product for which the period of use can be extended on a monthly basis with regular payments and contract extensions in every month through a payment method selected by the User

1-3. Annual regular payment type: Products that can be extended on a yearly basis, and are regularly paid and contracted every year through the payment method selected by the user

1-4. Fixed-term payment type: A one-time product that can only be used for the period stated in the product information and is paid in a lump sum through the payment method selected by the user.

1-5. However, for metered products, exceeding the specified traffic limit may result in additional charges based on the predetermined billing rate, and such excess charges may be billed on a separate, irregular payment date.

② Types of SandollCloud Webfont Service Products

2-1. Monthly fixed-quantity subscription product: A product that provides a fixed amount of webfont call traffic, with monthly subscription and contract renewal through the payment method selected by the user.

2-2. Pre-purchased traffic product: A one-time product that allows for the addition of the traffic listed in the product information exclusively for the SandollCloud webfont service, which can be purchased in a lump sum through the payment method selected by the user and is used to supplement and purchase additionally during the use of monthly fixed-quantity subscription products.

2-3. Premium products: Premium products tailored by the company according to the traffic used by the user, which can be paid in a lump sum or through subscription via the payment method selected by the user.

2-4. Monthly pay-as-you-go plan: This plan charges based on the amount of web font traffic used and automatically renews each month.

2-5. Web font traffic is measured based on either data transfer or page views, depending on the plan. How web font usage is measured depends on the plan: either by data transfer or page views.

③ Subscription renewal date

3-1. On the basis of the initial payment date, it is automatically paid on the same date of every month by a payment method selected by the User

3-2. Change of subscription date

• Where the payment date of every month does not regularly arrive, the payment date is brought forward to the earliest date amongst the previous dates. Where the regular payment date arrives as normal, the payment is made on the relevant date again. (For example: in February, which does not have 29th, 30th, and 31st, the payment is made on 28th).

• The payment is processed normally even when the payment date is a public holiday and statutory public holiday.

④ Irregular Payment Schedule

4-1. In the event of excessive traffic usage or other additional charges for fixed-rate products, the amount will be paid separately on the non-regular payment date.

4-2. Irregular payments will be notified to the user after settlement of excess usage and prior to payment, and will be processed using the payment method selected by the user.

Article 8 (Effective Period of Contract)

① When purchasing a font service, it is divided into annual term expired products, monthly regular payment products, and annual regular payment products, and the validity of the contract varies depending on the nature of the product you choose.

② When purchasing a SandollCloud webfont product, it is divided into monthly pay-as-you-go products, monthly pay-as-you-go products, pre-purchase traffic products, and premium products, and the contract validity period varies depending on the nature of the product you choose.

③ In case of selecting and paying for the annual expiry-type product, the effective period of contract shall be maintained for one year from the payment date, and a new service needs to be purchased after one year.

④ In case of selecting and paying for the monthly subscription product, in all cases except where the User requests for termination and sus. pension of a separate service contract or where the payment is not maintained from the selected payment method, the contract’s effective period is automatically extended on a one month basis.

⑤ In the case of selective payment for annual recurring payment products, the validity period of the contract is automatically extended by one year in all cases except when the user requests to cancel or stop a separate service contract or when payment is not maintained from the selected payment method.

⑥ If you choose a term-based subscription product, except in cases where the user requests termination or suspension of the service agreement or if payment is not maintained from the selected payment method, the validity period of the product remains effective for the duration indicated on the product information at the time of purchase, and the contract automatically terminates when the contract period expires.

⑦ When purchasing a monthly fixed-quantity/pay-as-you-go subscription product, in all cases except when the user requests termination or suspension of a separate service contract or payment is not maintained from the selected payment method, the contract will be reimbursed for 1 month without expiration. It is automatically extended by months.

⑧ If you choose a pre-purchased traffic product, the validity period of the contract is 365 days from the payment date, and any unused traffic balance within the validity period will be forfeited. If all provided traffic is exhausted within 365 days, the contract automatically terminates at that point.

⑨ The Company may designate a mandatory period of use per SandollCloud service product.

3. Use of Paid Service

Article 9 (Change and Termination Paid Service)

① The service product Purchased by the User in principle cannot be changed or exchanged between products, and a desired product must be additionally paid through a separate Purchase procedure.

② After these standard terms and conditions take effect, one can apply for the termination of service through SandollCloud website and the Company’s customer center.

③ After these standard terms and conditions take effect, even if one applies for the termination of service through the ordinary procedure, there will be no refund for the remaining period; provided, however, the effect of contract and the rights to use and license the service will be maintained until the moment of expiry of contract period.

④ Even after the use of service is suspended due to the termination of service, the User may re-Purchase the Purchased product. In this case, a new license key will be issued.

4-1. SandollCloud Font Products

• If a user terminates a SandollCloud font product mid-term, it can still be used until the end of the remaining paid period, and the product can be repurchased if the user wishes to use the product again. Upon repurchase, a new license key will be issued.
• If a user using a subscription product exceeds the limit or has insufficient balance of the chosen payment method resulting in arrears of service fees, service use is automatically suspended on the date the delinquency occurs. Continuous service use requires repurchase through the SandollCloud site.
• If a user using an annual automatic subscription product exceeds the limit or has insufficient balance of the chosen payment method resulting in arrears of service fees, service use is automatically suspended on the date the delinquency occurs. Continuous service use requires repurchase through the SandollCloud site.

4-2. SandollCloud Webfont Products

• Members can change their plan during service use, and the change will be applied in line with the next month's regular payment. For this, users must proceed with the change reservation on the site.
• Even if a user terminates a purchased SandollCloud webfont product, it can still be used for the remainder of its service period, and the product can be repurchased after the usage period expires. A new license key will be issued upon repurchase.
• If a user using a monthly fixed-quantity subscription product fails to pay the service fee due to exceeding the limit or having insufficient funds in the selected payment method, service use will automatically be suspended on the date of delinquency, and the webfonts applied to the site will not be displayed. To continue using the service, repurchase through the SandollCloud webfont site is required.
• If the usage exceeds the fixed traffic of a paid monthly fixed-quantity subscription product, additional charges will occur for the excess usage, billed separately from the regular subscription.
• Users can purchase additional pre-purchased traffic products separately from their plan products, which provide a certain amount of traffic for insufficient usage. If all the provided traffic is exhausted, the service for that product will end. To continue using additional services, repurchase through the SandollCloud webfont site is required.
• The company is not responsible for any issues on the user's side caused by exceeding the limit, insufficient funds, expiration, etc., of the selected payment method that lead to service interruption.

⑥ Where the User who is using the service intends to delete his/her Account or engage in Membership Withdrawal, the termination of service is processed, and the use of service is impossible thereafter. If he/she intends to reuse the service, he/she shall re-subscribe and Purchase the service again.

⑦ In case of termination of service, all rights of license/use under this license agreement shall be automatically extinguished.

Article 10 (Contract Period for Some Paid Service)

① Some products on SandollCloud and SandollCloud Webfont require a minimum subscription period of one month or more. (For details on subscription products, please refer to the product descriptions on SandollCloud and SandollCloud Webfont.)

② Where the payment is suspended at the time when the contract period is not passed, the license in possession becomes void and also the license of contents that were worked previously cannot be protected.

③ Where the User that was using the Paid Service, during the contract period, deletes the Account or engages in Membership Withdrawal, the termination of Paid Service for the Additional License shall be processed. Therefore, the license in possession becomes void and also the license of contents that were worked previously cannot be protected.

Article 11 (Restriction of License/Use Right)

① One User can use one Account. For multiple Users to use the service, the number of SandollCloud Accounts needs to be additionally purchased in accordance with the number of such Users.

② In case of using other User’s Account for improper purposes such as avoidance of payment, etc., his/her use of service shall be restricted and he/she shall bear civil and criminal liabilities for the losses incurred to the User whose Account was stolen and the Company.

③ The member that inputted improper or untruthful information in relation to the User and Account may be restricted of use of service, and the Company shall not bear any liability in relation to any issues arising from the relevant member’s service use and management.

④ Where the Member commits any of the following improper actions, the Company may undertake a legal measure corresponding to the issue along with the restriction of use of service.

4-1. Transmitting large volumes of information for the purpose of obstructing the stable operation of SandollCloud

4-2. Non-compliance with the financial transaction related laws such as the Law of Real Name Financial Transaction, etc.

4-3. Committing a criminal conduct or inciting / abetting such criminal conduct by using SandollCloud

4-4. Use by obtaining other User’s Account with an improper method

⑤ This service may be restricted of installation / use under the environment that is not specified in the system requirements.

⑥ If a customer using a traffic-based (page view) product on the SandollCloud Webfont service engages in excessive data usage, abnormal usage (abuse), or uses the service in a manner that disrupts the normal operation of the service, the company may restrict or suspend the customer's service. Additionally, the company may impose additional charges for excessive traffic, subject to separate agreement.

Article 12 (Restriction of License/Use Right)

① In relation to all services and software provided in this service, additional production of weights, revision of source code, adaption, reverse-engineering, conversion into other digital format, copy, rent, lease, resale, distribution, and assignment are prohibited.

② The right of license/use of this service shall not be transferred, sold, rented, or distributed, etc. for any purpose. Moreover, the User shall not cause a third party to use the service by using the User’s Account in any case, and he/she shall not share with a third party the Account and product information operated by the Company.

③ The User of this service shall not exercise the rights of Font license owned by the Company on the Company’s behalf. In relation to an action that is deemed as the exercise of Font License on behalf of the Company such as conferring the Font license to an unidentified mass of third parties, etc., the Company may suspend the use of service and claim for compensatory damages. In unavoidable circumstances in the business process such as delegated production of advertisement, video, game, and publication, etc., he/she shall enter into a separate contract in relation to rent, lease, resale, and distribution of the Font license in the Company’s possession.

④ In case of using the Font for a purpose other than the right of license/use conferred at the time of Purchase under the service, he/she shall enter into a separate contract or Purchase the relevant additional license after referring to the range of use under Articles 15.

⑤ Where the User is found to have breached the right of license/use conferred, the Company or a third party on behalf of the Company may request the User for the details of use of derivative works, and the User shall faithfully comply with the Company’s request.

⑥ If abnormal access or excessive traffic resulting from the use of the web font service impacts the company's licenses or other resources, the company may request corrective action and may take measures against the user, such as service restrictions, termination of the agreement, or additional charges.

⑦ You will be liable for any damages incurred by the company as a result of a breach of any of these terms.

⑧ To learn more about the scope of use and limitations of the license, please check the product information provided by SandollCloud or contact the Customer Center of the company.

Article 13 (SandollCloud Service Products)

① The products provided in SandollCloud service can be added or ended depending on the Company’s needs without any prior notice

② For the products provided in SandollCloud service, their terms and conditions such as type, number, scope of license, and price, etc. of Font can be changed depending on the Company’s needs without any prior notice.

③ For certain products in the SandollCloud Webfont service, if abnormal data usage occurs, the company may modify the terms of the product, change the terms of use, or request a separate agreement.

4. Standard and Type for purchasing Corporate and Group products, Separate contracts, etc.

Article 14 (Standard and Type for Corporate and Group Products.)

① SandollCloud Font Products

Products are categorized into two groups based on the total number of employees of the 'company or organization' to which the 'user' belongs: under 300 employees and 300 employees or more. (You can find product details for each category in the product descriptions on the SandollCloud service.)

② Product Type under Categorization Standard

2-1. The products that can be Purchased by the ‘corporates and groups’ of less than 300 people are “Life”, “Life 20”, “Life 50”, “Life 100”, and “Life Unlimited“.

Users are classified based on the amount of traffic provided monthly through the webfont service. If more traffic is needed than the basic plan provides, it is classified as a separate enterprise service.

2-2. The products that can be Purchased by the ‘corporates and groups’ of 300 people or more are “Life Prime”, “Life Prime 5”, “Life Prime 10”, “Life Prime 20”, “Life Prime 50”, “Life Prime 100”, and “Life Prime Unlimited”.

In addition to the paid plan offerings, if separate configurations are needed for the number of fonts applied, number of projects created, or other additional features, it is classified as an enterprise service.

Article 15 (Where a Separate Contract is Required)

① Embedding Use

In case of using it for the embedding purpose, which requires the Font’s additional modification and technical support, a separate contract that is suitable for the purpose of use is required.

1-1. Embedding in web site

1-2. Embedding in a device such as mobile phone, tablet, game device, camera, MP3, and navigation, etc.

1-3. Embedding in home appliances such as TV, phone, refrigerator, and washing machine, etc.

1-4. Embedding in display electronic devices such as electronic display board and digital signage, etc.

1-5. Embedding in software such as game chatting, OS, and document edit program, e-book or e-publishing reader etc.

1-6. Having a purpose of multiple users jointly using it through the web installed in the server or other networks or using it for programs of specific purposes

② 1-year License

if you desire to use the Font and license product offered by SandollCloud within a company generally or desire to obtain a license that exceeds one or more geographical location or terms and conditions of use of product, you may use the site license through a separate contract, and you may enter into a contract after compiling the method and period of use and number of productions, etc. that are suitable for your desired conditions.

Article 16 (Derivative works)

The copyrights of derivative works produced by using the Font shall completely belong to the copyright holders of derivative works.

However, the rights are partially restricted in the following cases.

① The derivative works’ production must be completed within the effective period of contract of service.

② Where the service license contract is ended, one can work and revise after extending the contract. Where the extension of license period is required, one can re-Purchase through SandollCloud website.

③ Where the effective period of contract is ended during the production of derivative work, only the product output completed by the moment of end of contract can be used. Where the extension of license period is required, one can re-Purchase through SandollCloud website.

Article 17 (Distinction from Existing Product))

① The Font and Basic License offered in SandollCloud are separate service products from other products sold and distributed by the Company (download Font and box package Font products) and they are not compatible to each other. It does not offer a separate service for compatibility.

② The product and license right offered in SandollCloud and other products and license rights sold and distributed by the Company are separately differentiated from each other.

5. Refund, Restriction of Warranty, and Limitation of Compensation, etc.

Article 18 (Refund)

① Users can request a refund or change of the products purchased through the site or app according to the following items. However, if a project has been created and script code called for SandollCloud webfonts, it is considered used and not eligible for a refund.

① Where the User did not use the service at all after the Purchase (where there is no record of log-in of SandollCloud APP) and the User requests for the product’s refund through the purchased website within 14 days from the date of product payment, he/she may obtain the refund of amount of purchase, and all rights of license/use under this license agreement shall be automatically extinguished.

2-1. Full refunds are available within 14 days of the payment date for SandollCloud fonts if there is no login history to SandollCloud software or the company's web page.

2-2. Full refunds are available within 14 days of the payment date for SandollCloud webfonts if no usage has occurred because no project was created and no script was generated after purchase.

2-3. Full refunds are available within 14 days of the payment date for pre-purchased traffic products for SandollCloud webfont services, provided that the product has not been used at all.

1-1. Refund is not possible after 14 days from the date of product payment.

1-2. In case of request for refund where the User used the service or product for free or at a discounted amount through gift, donation, event, or promotion, etc., the Company shall not bear an obligation of refund in relation to the amount of costs not directly paid by the User.

⑤ Depending on the nature of each service, the company can establish cancellation and refund regulations according to separate terms and conditions, which take precedence in such cases.

Article 19 (Restriction of Warranty)

① The Company has a duty to be responsible for product repair and service maintenance during the effective period of contract from the date of product purchase.

② Where the service is not provided due to a ground attributable to the Company’s fault, the Company shall provide the service to the User to enable the use of whole or part of Font within 24 hours. Where the service is not provided within 24 hours, the Company shall compensate the losses to the extent of paid Users only by additionally offering the service for the time period of non-provision of service.

③ Where the service is not provided due to a ground not attributable to the Company’s fault, the Company shall not be liable for compensation.

④ The Company shall not be liable for grounds other than product repair and service maintenance, that is peculiar environment of use within the individual and corporate User, security environment of communication such as system hacking, etc., and issues, etc. in the use of product due to the User’s user experience and ability, etc.

⑤ The type, volume and version of Font provided in the service may be changed depending on the Company’s needs without any prior notice, and the Company shall not be liable for the issue of compatibility of work arising therefrom.

Article 20 (Limitation of Compensation)

① In relation to product losses due to disasters such as natural disaster, war, fire, and flood damage, etc. and theft, etc., the Company shall not bear any responsibility such as replacement, repair and refund, etc.

② Moreover, where there is a loss directly incurred to the User due to the use of product, the Company’s liability of compensation of loss shall not exceed the User’s cost of purchase of the relevant product regardless of cause, type and detail of such loss.

Article 21 (Unilateral Termination of Contract)

① Where the purpose of contract cannot be achieved due to the User’s failure to comply with a duty under these standard terms and conditions, the Company may terminate the contract.

② If the user violates the Company’s rights beyond the authorized license, the Company may terminate the contract.

③ Where the contract is terminated, the User’s right to use the service is extinguished and there may be a restriction to the use of service.

④ Where the contract is terminated due to the User’s breach of duty, the Company may claim for compensatory damages against the User.

Article 22 (Dispute Resolution)

① Where there is a dispute between the Company and the User in relation to the use of service and product, both parties shall faithfully discuss with each other for the dispute’s resolution.

② Where the dispute between the Company and the User is not resolved by discussion, the district court that has jurisdiction over the Company’s address shall be the court with jurisdiction.

Additional Rules

(Effective Date) This Regulation shall be effective from March 1, 2014.

(Effective Date) This Regulation shall be effective from June 20, 2014.

(Effective Date) This Regulation shall be effective from January 15, 2015.

(Effective Date) This Regulation shall be effective from September 23, 2015.

(Effective Date) This Regulation shall be effective from December 13, 2018.

(Effective Date) This Regulation shall be effective from April 28, 2020

(Effective Date) This Regulation shall be effective from October 12, 2020

(Effective Date) This Regulation shall be effective from November 26, 2021

(Effective Date) These rules are effective from August 8, 2023.

(Effective Date) These rules are effective from November 29, 2023.

(Effective Date) These rules are effective from January 1, 2025.