Skip to the menu / 본문가기

Customer Support

Can I Help You?

    All 222
    • Notice 산돌구름 시스템 점검 안내 2022년 3월15일 오전 00시부터 오전 6시까지(6시간)
    • Notice 산돌 목단(Sandoll Mokdan) 오탈자 수정 업데이트 안내
    • Can corporate members also purchase package or individual products?
      Corporate members can also purchase package products and individual products. If multiple employees will be using them, please note that one product is intended for one user. Therefore, adjust the quantity of the product in the cart according to the number of users and manage users through User Management button in My Page > License Management after purchase.
    • To register a free trial coupon for Sandoll Cloud

      You can register the coupon code by entering the coupon code in the coupon code input field on the My Page > Coupon Management page and clicking the registration button.
    • Do I need internet access to use the service?
      Yes, SanDolCloud operates fonts via internet servers, making it difficult to use in environments without internet access. While its possible to use it with a wireless internet (WiFi) connection, please note that font loading may be delayed if the signal strength is weak.
    • Adobe XD program Windows version is not compatible with Cloud Bridge.

      If the list of Sandoll Cloud fonts is not displayed correctly or if previews are not supported in Adobe programs, please check and adjust the following settings: Press Windows key + R on your keyboard to open the Run dialog, then type services.msc in the Open field and click OK. Double-click on the Windows Font Cache Service entry to open its properties. Check if the following settings are as follows: - Startup type for Windows Font Cache Service is set to Disabled, and Service status is set to Stopped: In this case, change the Startup type to Automatic, then click Apply, and finally click the Start button under Service status.


    • Cloud Bridge supported OS versions.

      For Windows, it is compatible with Windows 7 and later versions. For Macintosh, it is compatible with OS X 10.12 and later versions. (It may be difficult to provide full support for lower versions).


    • Is it possible to log in simultaneously from different PCs?

      There is no limit to the number of PCs where Cloud Bridge can be installed, but simultaneous logins are not possible.



      Therefore, if you have installed Cloud Bridge on computers A and B, you need to log out from computer A before logging in to computer B to use it.


      Additionally, Sandoll Cloud does not allow multiple users (2 or more) to access the same account simultaneously. If there are multiple users (n) who need to use the fonts, it is necessary to have an appropriate service plan for the number of users.

    • Sandoll fonts are not appearing in the font list of the editing program.

      Please check if the following apply: - Make sure the font you want to use is activated in Cloud Bridge (indicated by a blue checkmark). - Ensure that Cloud Bridge was running before launching the program you want to use the font in (programs like MS Office require Cloud Bridge to be running first for proper functionality). - Activated fonts are synchronized to the font list with the same name as in Cloud Bridge. Look for fonts starting with Sandoll. - Font names may appear in English depending on user-specified software settings. For example, Sandoll 제비 may appear as Sandoll Jebi. - Check the list of supported programs at the bottom of each product page to confirm compatibility. Please note that Sandoll Cloud is a cloud-based service that does not provide font files. If the program you e using only supports locally installed fonts and does not support cloud-based font services, you may not be able to use Sandoll fonts smoothly in that program.


    • The font appears to be broken in the file created with Sandoll Cloud.
      To maintain the fonts used in your work, you need to install Cloud Bridge on the PC you e using to check the work, activate the fonts youve worked with, and then view the files. Alternatively, you can save the work as a PDF and view it from the saved PDF without any font issues.