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- Notice 10월 2일(월) 임시공휴일 고객센터 휴무 안내
- Notice [당첨자 발표] 더타입파운더스(TTF) 입점 기념 이벤트 참여결과 발표
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- How to preserve the original files if I can no longer use the font due to the end of the brands presence
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If the font provided by Sandoll Cloud is discontinued due to the brands exit, its essential to protect your intellectual property. Therefore, we recommend saving the original files you created using the font in the form of final image files before the font license expiration date.
※ Final Image File Formats:
- Convert the original working files into images (JPG, PDF, etc.).
- Convert the text in the original working files to outlines.
- Notice 산돌구름 이용약관 개정 안내
- Notice [당첨자 발표] 캔(Can)퍼스 캠페인 시즌2 후기 이벤트 당첨결과 안내
- Notice [산돌구름] 디엑스코리아 브랜드상품 판매 변경 안내
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- The font purchased in the app is not visible on the PC.
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The fonts purchased in the SandollCloud mobile app are specifically for mobile use and cannot be used on the CloudBridge on PC.
If you wish to use them on PC, youll need to purchase fonts compatible with PC separately from the SandollCloud website.
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- How to use Dingbats / special characters
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Each mobile font provides different Dingbats and special characters, and you can check them out on the [Sandoll Cloud app > Font details page > Try it out].
Typically, typing :) / ;> / :!: / :?: in succession allows you to use special Dingbats. (Limited to some mobile fonts)
Also, since the default Apple keyboard doesn provide special characters like ♥ or ★, you can use keyboard apps like Naver Smart Board or use Text Replacement to use special characters.
For more details, please check out the Sandoll Cloud blog Quick Answers: How to use special characters & Dingbats in iOS, with mobile font, immediate answer!
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- The purchased fonts disappeared from the My Fonts list.
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Please check the following two cases:
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Expiration of the subscription: Mobile packs are available for use for one year (365 days). If the font disappeared from your My Fonts list, please verify the expiration date of your subscription.
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Login account: Ensure that you are logged in with the correct purchasing account. Depending on the login method (such as SNS login), different accounts may be created. You need to log in with the account used for purchasing in order to use the fonts you bought.
If account verification is difficult or font visibility persists as an issue, please contact customer support (1:1 inquiry, chatbot, or hotline) for assistance.
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- The purchased font does not appear in the My Fonts list in the app.
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It may take up to 5 minutes for the purchased product to be registered after payment. If the font does not appear immediately after purchase, please ensure that your app is up to date and try restarting the app. If the font still doesn appear after some time, please contact customer support (1:1 inquiry, chatbot, or hotline) with the font name you purchased, and we will assist you promptly.