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    • If the list of Sandoll Cloud fonts is not displayed correctly or if previews are not supported in Adobe programs, please check and adjust the following settings: Press Windows key + R on your keyboard to open the Run dialog, then type services.msc in the Open field and click OK. Double-click on the Windows Font Cache Service entry to open its properties. Check if the following settings are as follows: - Startup type for Windows Font Cache Service is set to Disabled, and Service status is set to Stopped: In this case, change the Startup type to Automatic, then click Apply, and finally click the Start button under Service status.


    • For Windows, it is compatible with Windows 7 and later versions. For Macintosh, it is compatible with OS X 10.12 and later versions. (It may be difficult to provide full support for lower versions).

    • There is no limit to the number of PCs where Cloud Bridge can be installed, but simultaneous logins are not possible.



      Therefore, if you have installed Cloud Bridge on computers A and B, you need to log out from computer A before logging in to computer B to use it.


      Additionally, Sandoll Cloud does not allow multiple users (2 or more) to access the same account simultaneously. If there are multiple users (n) who need to use the fonts, it is necessary to have an appropriate service plan for the number of users.

    • Please check if the following apply:

      - Make sure the font you want to use is activated in Cloud Bridge (indicated by a blue checkmark).
      - Ensure that Cloud Bridge was running before launching the program you want to use the font in (programs like MS Office require Cloud Bridge to be running first for proper functionality).
      - Activated fonts are synchronized to the font list with the same name as in Cloud Bridge. Look for fonts starting with Sandoll.
      - Font names may appear in English depending on user-specified software settings. For example, Sandoll 제비 may appear as Sandoll Jebi.
      - Check the list of supported programs at the bottom of each product page to confirm compatibility.
      Please note that Sandoll Cloud is a cloud-based service that does not provide font files. If the program you e using only supports locally installed fonts and does not support cloud-based font services, you may not be able to use Sandoll fonts smoothly in that program.
    • To maintain the fonts used in your work, you need to install Cloud Bridge on the PC you e using to check the work, activate the fonts youve worked with, and then view the files. Alternatively, you can save the work as a PDF and view it from the saved PDF without any font issues.

    • 1. Click on the TTF tab at the top of the full font list. The default state of the full font list is OTF.
      2. Fonts provided in the TTF tab will have TTF appended at the end of the font name, making it easy to distinguish.

    • 1. Click the [+] button in the left bookmark category of Cloud Bridge.
      2. Double-click the newly created bookmark and enter the desired title.

      Drag the font you want to use from the full font list to the bookmarks, or right-click on the font name in the full font list and select Add to bookmarks.

    • Starting from iPadOS and iOS 13, Apple provides font installation and usage features (custom font usage feature). In response to this, Sandoll has developed an app to allow the use of Sandoll Cloud fonts through this feature within the app.



      As a result, to use Sandoll Cloud fonts, the custom font usage feature must be supported in the app. After installing the font you want to use in the Sandoll Cloud app, you can currently use the font in the following compatible apps:


      Adobe Photoshop for iPad
      CLIP STUDIO PAINT for iPad
      Pages
      Numbers
      Keynote
      LumaFusion
      Pixelmator
      GoodNote
      KakaoTalk
      Vllo
    • The supported programs compatible with Cloud Bridge can be found at the bottom of each product page under Supported Programs.
    • If Cloud Bridge is not responding on Mac OS, please follow the steps below:

      Step 1: Go to Applications > Utilities > Activity Monitor

      - Force quit the atsd item.
      Step 2 : Go to Applications > Utilities > Terminal

      - Command: sudo atsutil databases -remove
      - Press Enter after executing the command, then enter your Macs password (no characters will appear as you type) and press Enter again.
      - Close the Terminal window.
      Step 3 : Restart Cloud Bridge.

      If the issue persists after following these steps, please retry from Step 1.
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