Customer Support
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- After the expiration of the subscription period, what happens to the work created using the fonts?
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Works completed with the fonts of the appropriate subscription during the duration can still be maintained and used as they are even after the expiration of the period. However, new creations using the fonts are not possible. If new creations are needed, you can repurchase the appropriate product and use it.
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- Is it possible to deliver work created with Cloud Bridge fonts to third parties?
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If you have an appropriate subscription product, you can deliver work completed with the fonts of that product to clients during the duration of the subscription.
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- Can Sandoll Cloud fonts be used for embedding purposes?
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Sandoll Cloud does not directly provide font files as it is a cloud service. For embedding services that require font files (services where font files are directly or modifiedly embedded in electronic devices, home appliances, software, servers, websites, etc.), you need to purchase a separate license suitable for your intended use.
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- What is the scope of use for Sandoll Cloud?
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Through Sandoll Cloud, all results produced can be freely used without worrying about license restrictions. For detailed information on the scope of use, please refer to the Font Usage Guidelines for each individual product at the bottom of the homepage.
However, Sandoll Cloud does not directly provide font files as it is a cloud service. For embedding services that require font files (such as electronic devices, home appliances, software, servers, websites, etc., where font files are directly or modifiedly embedded), you need to purchase a separate license suitable for your intended use.
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- What is product authentication?
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Authentication is a service within Sandoll Cloud that verifies the legitimacy of a buyers font. Through this authentication banners and certificates, users can authenticate the validity of their font products and submit them when necessary. You can obtain it from My Page > License Management, and with the authentication number on the genuine certificate, you can check whether you have obtained a legitimate license on the genuine authentication page below:
https://www.sandollcloud.com/membership