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Customer Support

    • If the font isn applying in the KakaoTalk app, please follow the steps below:

      1. Turn off your phone and restart it.
      2. Check if the font is installed in the SandollCloud mobile app.
        (SandollCloud mobile app > [My Fonts] at the bottom > Click the square checkbox to the left of the font name > Activate in blue)
      3. In KakaoTalk, go to OS font > Scroll to where the font name is located to apply the font / e.g., Iam Gwangsu > Scroll to the letter I to apply.

    • The fonts purchased in the SandollCloud mobile app are specifically for mobile use and cannot be used on the CloudBridge on PC.

      If you wish to use them on PC, youll need to purchase fonts compatible with PC separately from the SandollCloud website.

    • Each mobile font provides different Dingbats and special characters, and you can check them out on the [Sandoll Cloud app > Font details page > Try it out].

      Typically, typing :) / ;> / :!: / :?: in succession allows you to use special Dingbats. (Limited to some mobile fonts)

      Also, since the default Apple keyboard doesn provide special characters like ♥ or ★, you can use keyboard apps like Naver Smart Board or use Text Replacement to use special characters.

      For more details, please check out the Sandoll Cloud blog  Quick Answers: How to use special characters & Dingbats in iOS, with mobile font, immediate answer!

    • Please check the following two cases:

      1. Expiration of the subscription: Mobile packs are available for use for one year (365 days). If the font disappeared from your My Fonts list, please verify the expiration date of your subscription.

      2. Login account: Ensure that you are logged in with the correct purchasing account. Depending on the login method (such as SNS login), different accounts may be created. You need to log in with the account used for purchasing in order to use the fonts you bought.

      If account verification is difficult or font visibility persists as an issue, please contact customer support (1:1 inquiry, chatbot, or hotline) for assistance.

    • It may take up to 5 minutes for the purchased product to be registered after payment. If the font does not appear immediately after purchase, please ensure that your app is up to date and try restarting the app. If the font still doesn appear after some time, please contact customer support (1:1 inquiry, chatbot, or hotline) with the font name you purchased, and we will assist you promptly.

    • Since refund policies for Apple mobile purchases are determined by Apple, please click the button below to navigate to the Apple refund page and request a refund. Refunds are only possible within 14 days of purchase.

       

      (Apple Refund Request Page Request a refund for apps or content purchased from Apple)

    • Fonts purchased within the Sandoll Cloud mobile app are available for use for one year with a one-time payment, and there is no automatic renewal upon expiration after one year.

    • Fonts installed from SandollCloud Mobile app can be used in specific apps below.

      Go to Supported Apps

    • According to the settings in KakaoTalk, when there are two or more active font weights (thicknesses) for a single mobile font, only one weight will be randomly displayed.

      Though it may be inconvenient, it is recommended that you install and use only the weight you desire from the SanDollCloud app.

      (My Fonts > Click the arrow (▶) next to the font name Select and activate only the desired weight)

    • After installing the font you want to use from the Sandoll Cloud mobile app, go to [ KakaoTalk > Settings > Display > Font > OS font ] and select the font you want to apply to KakaoTalk.

       

      How to use fonts in KakaoTalk

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